Terms and Conditions | SalesPass Kanban

1. Agreement and acceptance

These Terms and Conditions (the "Terms") are a binding agreement between Sales Pass LLC ("Sales Pass," "we," "us") and the business identified at signup (the "Customer," "you"). They govern access to and use of the SalesPass Kanban software-as-a-service platform (the "Service").

You accept these Terms by checking the acceptance box during signup, by signing an order form that references them, or by using the Service. The person accepting must be at least 18 years old and must have authority to bind the Customer; "you" includes that person and the Customer. The Service is offered to businesses in the United States only and is not offered to consumers.

The Data Processing Addendum ("DPA") is incorporated into these Terms. The Privacy Policy describes how we handle personal information and is acknowledged at signup.

2. The Service

SalesPass Kanban is an operations platform for repair businesses: repair-order tracking, payroll and commission calculation, reporting, document generation, file attachments, and optional integrations. Features depend on the modules enabled for your workspace.

3. Accounts and users

You must provide accurate company and contact information and keep it current.
Each user needs individual credentials. You are responsible for safeguarding credentials and for all activity under your accounts, and you must notify us promptly at support@salespass.com of any suspected unauthorized access.
Your subscription includes up to three active users unless otherwise agreed in writing.
Accounts may only be used by your personnel for your internal business operations; you may not resell or provide the Service to third parties.

4. Fees, billing, and renewal

The Service is a paid subscription billed in advance through our payment processor, Stripe. Two plans are offered: monthly at $99.99 per month and annual at $1,099.89 per 12 months. Taxes are added where required.

Automatic renewal. Your subscription renews automatically at the end of each billing period — monthly plans each month and annual plans each 12 months — and your payment method is charged at the then-current rate for your plan, until the subscription is canceled as described in Section 5.

We may change prices with at least 30 days' written notice; changes take effect at your next renewal. If payment fails, we may suspend the workspace under Section 10 after the payment retry period.

5. Cancellation and refunds

Cancel anytime by emailing support@salespass.com from an owner account's email address. The time we receive your email determines whether the next renewal is stopped.
Cancellation takes effect at the end of the paid billing period. You keep normal access until then.
Fees are non-refundable and periods are not prorated, except where the law requires otherwise.
We confirm every cancellation by email, including the date access ends.

6. Customer Data

"Customer Data" means data you or your users submit to the Service, including repair orders, customer and vehicle records, financial figures, commission settings, notes, and uploaded files.

You own Customer Data. We claim no ownership of it.
You grant us a limited license to host, process, transmit, and display Customer Data solely to provide, support, and secure the Service and to comply with law.
We do not sell Customer Data, use it for targeted advertising, or use it to train artificial-intelligence models.
The DPA governs personal information within Customer Data; we act as your processor/service provider for it.
You are responsible for the accuracy and lawfulness of Customer Data and for having the rights and notices needed to submit it.

7. Data responsibilities

The Service is not designed for, and you must not submit:

payment card numbers (payments are handled by Stripe; never enter card numbers into repair orders, notes, or attachments);
Social Security numbers or government identifiers;
health records or data subject to HIPAA, or other data categories that require special regulatory safeguards the Service does not advertise.

8. Acceptable use

You must not:

break the law or infringe others' rights while using the Service;
probe, scan, or test the vulnerability of the Service, bypass access controls, or access other tenants' data;
upload malware, interfere with the Service, or impose an unreasonable load on it;
reverse engineer the Service except where the law grants that right notwithstanding this limit;
use the Service to build a competing product.

9. Third-party services

Stripe processes payments under its own terms and privacy policy; we never receive full card numbers.
Scheduling, signup emails, and support forms are delivered through HighLevel (LeadConnector) as described in the Privacy Policy and subprocessor list.
Optional integrations you connect and configure (for example Pipefy) act on your instructions; your use of those products is governed by your agreements with their vendors, and you may disconnect them at any time.

10. Suspension

We may suspend access to a workspace while payment is past due after the retry period, while a violation of Sections 7–8 is ongoing, or where needed to protect the Service or comply with law. We restore access promptly once the cause is resolved. Suspension does not extend the billing period.

11. Term, termination, and data return

These Terms apply while you have a subscription. You may terminate by cancellation (Section 5). We may terminate for material breach that remains uncured 30 days after written notice, or for nonpayment.
Export window. For 90 days after your paid access ends, you may request a complete export of your Customer Data by emailing support@salespass.com from an owner account's email address. We verify the request and deliver the export through a secure channel.
Deletion. After the 90-day window we delete Customer Data from production systems, and it ages out of encrypted backups on our backup schedule. We retain billing records, acceptance records, and security/audit logs as required for legal, accounting, and security purposes.
Sections 6, 13–18, and 20 survive termination.

12. Support and changes to the Service

Support is provided by email at support@salespass.com and through the in-app support page during normal U.S. business hours. We may improve or modify the Service; if a change materially reduces core functionality you have paid for, you may cancel and receive a pro-rata refund of prepaid, unused fees for the affected period as your exclusive remedy.

13. Intellectual property

We and our licensors own the Service, its software, and all related intellectual property. You receive only the limited right to use the Service under these Terms. If you send us feedback, we may use it without obligation to you.

14. Confidentiality

Each party must protect the other's non-public information received under this agreement with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and providers bound by confidentiality, or where required by law with notice when legally permitted.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. REPORTS AND CALCULATIONS ARE TOOLS, NOT PROFESSIONAL ADVICE; YOU ARE RESPONSIBLE FOR VERIFYING PAYROLL, TAX, AND FINANCIAL OUTPUTS.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (B) EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

17. Indemnification

You will defend and indemnify Sales Pass against third-party claims arising from Customer Data, your use of the Service in violation of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that the Service, as provided by us and used as permitted, infringes a U.S. patent, copyright, or trademark; our options include procuring the right to continue use, modifying the Service, or terminating the affected subscription with a refund of prepaid, unused fees. Each indemnity requires prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.

18. Governing law and venue

These Terms are governed by the laws of the State of Texas, excluding its conflict-of-law rules. The state and federal courts serving Collin County, Texas have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and each party consents to that venue. EACH PARTY WAIVES TRIAL BY JURY TO THE EXTENT PERMITTED BY LAW.

19. Changes to these Terms

We may update these Terms. Each version carries an identifier and effective date, and we keep prior versions available on request. For material changes, we give existing customers at least 30 days' notice by email or in-app notice before the change applies, and continued use after the effective date — or renewed acceptance where we request it — constitutes acceptance. If you do not agree, cancel before the change takes effect.

20. General

Notices. We send notices to your owner account email; send notices to us at support@salespass.com. Notices are deemed given one business day after sending.
Assignment. Neither party may assign this agreement without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
Entire agreement. These Terms, the DPA, and any order form are the entire agreement about the Service and supersede prior discussions. If these Terms conflict with the DPA regarding personal information, the DPA controls.
Severability; waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver.